Reordering broken in boards

Incident Report for Clarify

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 11:42 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Some boards that have been modified while the ordering bug was active, may have ended up in a weird state. For these boards, there could be some additional changes to rows and ordering occurring the first time you try to resize or reorder a board element. This is a one-time effect, and all further resize and reorder operations should work as normally.

Please contact us if you experience any issues!
Posted Oct 21, 2025 - 23:41 CEST

Identified

Last week, we where made aware that there is a bug in boards where you can relatively easily end up in a state where visualization blocks don't appear in the order that you expect, and reordering is no longer possible.

We have been working on a fix, and will roll it out as soon as it's tested & ready. When we do, there could be some additional changes to the board occurring the first time you try to reorder a board element in an affected board.

We will update you on this incident once the issue is resolved.
Posted Oct 16, 2025 - 21:51 CEST
This incident affected: Access to Clarify (Clarify UI).