Identified - After a recent Clarify update, calculated items have stopped working as expected. We have identified the issue and is currently testing a fix. The fix will be rolled out to production once it's properly tested.

We will use this opportunity to point out that that calculated items is an experimental feature that isn't enabled for all organizations. The feature is in the process of being replaced by a new feature called flows that will gradually be rolled out to organizations this year. Thus calculated items will soon become deprecated, and support in the product will eventually be removed. More details on this will be announced at https://www.clarify.io/changelog.

Sep 30, 2026 - 15:31 CEST
Access to Clarify Degraded Performance
Clarify UI Degraded Performance
Auth0 User Authentication Operational
Clarify API Degraded Performance
Access to data Operational
Query time-series Operational
Ingest time-series to persistent storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 30, 2026

Unresolved incident: Issue with calcualted items.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Resolved - An update to Clarify included backwards inomatible formattig for fixed ISO 8601 durations of 0 seconds, formatting it as "P" instead of "PT0S" which was used previously. ISO 8601 durations allow omitting zero-units, but requrire at least one unit to be pressent. The new formatting was thus invalid. This broke the pyClarify SDK pydantic validations of the response of the admin.selectSignals RPC method.

The same update removed support for parsing the field "groups[N].query.total" in clarify.evaluate calls with API v1.2-alpha.1. The "total" field has no effect on the query, but it was previoulsy accepted. This broke the pyClarify experimental package for performing evaluate calls with group support.

Both issues have now been resolved server side and pyClairfy should function as before.

Sep 28, 04:00 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.