Update - We are continuing to monitor for any further issues.
Feb 12, 2026 - 12:06 CET
Feb 12, 2026 - 12:06 CET
Update - All data should now have been synced.
Feb 12, 2026 - 11:35 CET
Feb 12, 2026 - 11:35 CET
Monitoring - We have managed to get the sync operational, and are experinecing that the backlog is being processed. All data should soon be available for query.
Feb 12, 2026 - 11:33 CET
Feb 12, 2026 - 11:33 CET
Update - The effect on the customer is that arround 16% of items, will appear to not have received data from arround 04:30 CET or slightly later. However, data is persists in cold storage, and will become available once the problem is resolved.
Again, we appologize for the inconvinence, and will update you as soon as we have a solution.
Feb 12, 2026 - 10:48 CET
Again, we appologize for the inconvinence, and will update you as soon as we have a solution.
Feb 12, 2026 - 10:48 CET
Identified - We have discovered that there is an issue with 1/6 the time-series cache nodes, starting at 04:30 CET tonight.
The effect on customers is that ~16% of queried items will appear to either be missing data, or return data at a flaky/degrated perforamce. We have verified that this is a cache issue only, and are looking into fixing it.
We have verified that the affected data is reaching cold storage, and is therefore not lost.
We appologize for the inconvinence.
Feb 12, 2026 - 10:31 CET
The effect on customers is that ~16% of queried items will appear to either be missing data, or return data at a flaky/degrated perforamce. We have verified that this is a cache issue only, and are looking into fixing it.
We have verified that the affected data is reaching cold storage, and is therefore not lost.
We appologize for the inconvinence.
Feb 12, 2026 - 10:31 CET
Access to Clarify
Operational
Clarify UI
Operational
Auth0 User Authentication
Operational
Clarify API
Operational
Access to data
Operational
Query time-series
Operational
Ingest time-series to persistent storage
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.